FAQ
Q: How can I check the status of my order?
A: Log in to your account at account.amurx.com to view order history and current status. If you checked out as a guest, use the tracking link in your confirmation/shipping emails.
Q: Do I need an account to place an order?
A: No. You can checkout as a guest. Creating an account helps you track orders, save addresses, and manage returns more easily.
Q: I forgot my password. How do I reset it?
A: Click “Forgot password” on the login page and follow the email link to reset.
Q: Can I change my shipping address after placing an order?
A: Please double-check at checkout. Once an order is in transit, we cannot reroute packages. If it hasn’t shipped yet, contact support@amurx.com immediately.
Q: How long does shipping take and what are the costs?
A: Website orders typically process in 2–3 business days. Typical U.S. delivery windows: Economy 5–8 business days, Standard 3–4 business days, Express 1–2 business days. Rates are shown at checkout based on weight and method. See our Shipping Policy for full details.
Q: Which areas do you ship to?
A: We currently ship to the contiguous United States (48 mainland states). We do not ship to AK/HI/PR/other U.S. territories.
Q: Where can I find my tracking number?
A: We email tracking once your order ships. If you don’t see it, check spam/junk folders or contact us.
Q: What is your return policy and refund time?
A: Returns are accepted within 30 days of delivery for website orders.
• Defects/quality issues: prepaid return label; full refund after inspection.
• Non-defect reasons: customer pays return shipping; a processing/restocking fee may apply; refund after inspection.
Refunds are typically issued within 5–7 business days after we receive the return. See our Return & Refund Policy.
Q: How do I start a return or exchange?
A: Email support@amurx.com with your order number, item(s), and reason. We’ll reply with instructions and, if eligible, a prepaid label. For exchanges due to defects/damage, replacements ship once the carrier shows the return in transit.
Q: My item arrived damaged or missing parts. What should I do?
A: Please keep the packaging and email photos/videos within 7 days of delivery to support@amurx.com. We’ll assist with a replacement or refund.
Q: Which payment methods do you accept?
A: We accept major credit/debit cards and other methods shown at checkout. All payments are processed over encrypted (HTTPS) connections.
Q: Why was my payment declined?
A: Common reasons include incorrect card details, insufficient funds, or bank security checks. Try another card or contact your bank. If issues persist, email us the error (no full card info) at support@amurx.com.
Q: Is this product compatible with my device or setup?
A: Check the compatibility section on each product page. If unsure, send your device/model details to support@amurx.com and we’ll confirm before you buy.
Q: Do you provide replacement parts or accessories?
A: Often yes. Contact us with your order number and product details so we can confirm availability and pricing.
Q: Do your products include a warranty?
A: Most items include a 12-month warranty against manufacturing defects. Warranty service may require proof of purchase and photos/videos for assessment.
Q: How do I contact customer support?
A: Email us at support@amurx.com. Please include your order number, photos/videos if applicable, and a brief description so we can assist quickly.
Q: Where can I read your shipping and return policies?
A: See our Shipping Policy and Return & Refund Policy. These policies apply to orders placed directly on amurx.com.
Q: How is my personal information used?
A: We use your information to process orders and provide customer service. For details on collection, use, and retention, please review our Privacy Policy (link in the footer).